Conflict De-Escalation - March 14,2026

A comprehensive approach to verbal communication designed to help you remain composed and professional during verbal confrontations, while encouraging compliance from even the most challenging individuals. This training will heighten your awareness, thereby improving your safety and that of those around you. You'll not only learn key phrases and body language but also understand the principles that underpin them. This is an engaging course, allowing you to actively practice these skills with our instructors. This class is open to everyone interested in participating! Additionally, this course is recognized by the Missouri Workshop for Early Childhood and Youth Development Services for annual Continuing Education hours.